Privacy Policy

This Privacy Policy governs the manner in which SVM Associates collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by SVM Associates

A very warm welcome to SVM Associates.  This Privacy Policy governs the manner in which SVM Associates collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by SVM Associates.

Personal identification information

To give you the best experience possible, we carefully use your personal information as follows and only for the period of time necessary to deliver what we have agreed or that which you are likely to expect from us. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. We may collect other types of personal  information about Users whenever they interact with our Site. This may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.  For more information on cookies for the most common browsers, please refer to the pages below:

Google Chrome:

Microsoft Internet Explorer:

Microsoft Edge: Safari (OSX): Safari (iOS):

Mozilla Firefox:

Android: (Please refer to your device’s documentation for manufacturers’ own browsers) 

How we use collected information

SVM Associates may collect and use Users personal information for the following purposes:  To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. To improve our Site We may use feedback you provide to improve our products and services. To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.   

Sharing your personal information 

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.  We gather this information from yourself and sometimes combine it with information from our trusted partner companies. We may also share this information carefully and securely with trusted partner companies to help deliver our services. We are allowed to do this based on either your consent, our balanced legitimate interests, to deliver a contract or other legal reasons. You have the right to know what personal information we have for you and can ask for any errors to be corrected. You also have the right to request a copy of your personal information, for us to stop using it and/or for it to be deleted. You can also if relevant opt out of automated profiling and decision making.    

How we protect your information 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.  Our Site is constantly monitored in order to create as secure of an environment as possible for Users.    

Third party websites 

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this Privacy Policy

SVM Associates has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.    

Your acceptance of these terms 

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

For any other questions or comments about this policy please contact our Data Privacy & Protection Lead below:

By post via SVM Associates, 3 Greenfield Crescent, Edgbaston, Birmingham B15 3BE, UK.

We’re regulated by the Information Commissioner’s Office. You can also contact them for advice and support at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK.

Last review:  12/12/2018

Next review:  12/12/2019