Passenger Release Training

EmpowerYour Team

Pasenger release training SVM Associates Empower Your Team

Many lift service companies are reluctant to provide Passenger Release Training as the BS7255 Safe Working on Lifts states that: ‘Means should be put in place to facilitate the safe release of trapped passengers, preferably by a lift rescue company’.

In our experience, a lift company’s effort to provide Passenger Release Training often falls far short of the requirements of both BS7255 and HTM 08-02 and the training can be difficult to organise, contain watered-down, generic content and fail to empower the team with confidence in the event of a trapped passenger incident.  Our role as Authorising Engineer (Lifts) for numerous NHS Trusts led us to overcome the problem of adequate Passenger Release Training in 2020 by developing and offering our own tailored, bespoke training service for organisations having the suitable infrastructure to benefit.

Having worked closely with a number of NHS Trusts, our Passenger Release Training is hands-on, lift-specific and leaves delegates with the knowledge and skills to respond to trapped passengers even more quickly than a lift service contractor. The resulting enhanced internal skill base means that your organisation has an efficient intervention option to supplement the lift service company’s capability thereby increasing the flexibility and proactivity of the response.

Our bespoke training package combines theory and practical application.


Undertaking a hefty initial investment, we have ensured that our Passenger Release Training is fully immersive, covering the production of specific lift release instructions for each individual lift.

Utilising our specialist, engineering background and experience, our Passenger Release Training goes that one step further. Simulating real-life situations and set-ups, we train and prepare our delegates for the stressful event of trapped passengers.

With specific release instructions in place using our real-life simulations, Passenger Release Training commences in a formal classroom setting to ensure that we cover all aspects of the course and give time to specific issues and individual situations including:

  • Practical demonstrations for delegates to see us and practise carrying out release activities; accessing the machine room, isolation, moving the lift, releasing the doors and documenting the process.
  • Following a safe system of work (with accompanying photographs) with a process flowchart (to be kept in the machine room) for rescuers to refer to during the release after attending the course.
  • Checking the presence and function of release equipment on your own lifts; such as handwinding buzzers, release keys and handwinding wheels.



Lifts and Escalator Director John Newbold and his team of Specialist Engineers bring an unrivalled wealth of industry knowledge and expertise to ensure that the course  not only meets the BS7255 standard but far exceeds it. 

Our Passenger Release Training does not just pay lip-service to the relevant standards, it teaches each delegate according to their skills and experience whilst maintaining a uniform and technically-appropriate approach.

Simon Warren M&E Supervisor, Espom & St Helier NHS Trust, recently attended one of our courses and had this to say about his experience:

“I have over 20 years’ experience in building services and been on numerous Passenger Release Training courses. Out of all of them, I found this one was not only very interesting but it was also very informative. John and Janet have clearly put a lot of time into constructing this course and instead of sticking to just the basic lift release, they gave background information on the different lifts as well. The course is constructed in such a way that it can be taught at the same time to individuals learning it for the first time and to Engineers, like myself, with more knowledge and experience. John’s knowledge of lifts is extremely vast. On the practical part of the course, John was more than happy to train us all on our different types of lifts and even fixed an ongoing issue as well.”

Our course synopsis covers:

  • Overview of lift types
  • The role of primary safety systems and the hazards associated with passenger release
  • Doors: lock types, release keys and door operators
  • The safe passenger release process
  • An assessment of understanding

Course material includes animations, presentations and ‘touch and feel’ real lift components; all guided by formalised session plans.

This, coupled with our practical demonstrations of passenger release that take place on site, on your own lifts, means each delegate has the opportunity to experience a hydraulic, traction and machine-room-less, practise each of the release activities and understand the theory.  

Following completion of the course, all delegates receive a certificate of competence.

To discuss our Passenger Release Training message us here

Practical and Theoretical

John Newbold

Talk to John Newbold about this service

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SVM Associates, expert lift consultants and authorising engineers, provide
a comprehensive lift, elevator and escalator service including:
  • Lift Modernisations
  • Lift Installations
  • MEWP Risk Assessments
  • Lift Technical Support
  • Vertical Transportation Consultancy
  • Lift Maintenance Contract
  • Lift Risk Assessment
  • Elevator Risk Assessment
  • Escalator Risk Assessment
  • Escalator Replacement
  • Lift Performance
  • Building Maintenance Units (BMU)
  • Window Cleaning Cradles
  • Façade access equipment
  • Comprehensive Lift Maintenance Contract
  • Passenger Release Training
  • Annual Maintenance Contracts for Elevators
  • Lift Traffic Analysis
  • Expert Witness
  • Maintenance Audit
  • Authorising Engineer under HTM 08-02
  • Elevator consultant services
  • Escalator consultant services