Lift Maintenance Quality Management

When you engage our specialist team of engineers to manage the maintenance quality of your lifts and escalators, we can:

  • Reduce breakdowns and maximise availability
  • Improve your customers perception of service and reduce complaints
  • Help make sure you get what you pay for
  • Extend the working life of the equipment and reduce the need for disruptive repairs
  • Provide reports with quantitative scores allowing you to benchmark quality between buildings and contractors
  • Help you comply with PUWER -

    '5.— (1) Every employer shall ensure that work equipment is maintained in an efficient state, in efficient working order and in good repair. (2) Every employer shall ensure that where any machinery has a maintenance log, the log is kept up to date.’



Our Service

We have developed a structured auditing system that comprehensively evaluates all aspects of a lift or escalator from the lift pit to the motor room equipment. The auditing criteria is detailed enough to generate specific and meaningful feedback to the servicing company, yet flexible enough to be applied to lifts and escalators of any age or type. We apply a simple objective marking scheme to each unit, allowing us to consistently trend quality-progress over time.

This quantitative data helps the management of a contractors performance from building to building, and with over 350 units subject to auditing, we can assess the comparative quality of a lift or escalator in the market as a whole.

Typically we meet with the servicing contractors periodically (usually quarterly) and feedback our findings as well as discussing and agreeing future targets - a true closed loop management structure.

Our Expertise

All of our surveyors are experienced engineering auditors, most being drawn from the lift servicing industry. All surveyors are qualified to NVQ EOR202 which is cited in BS7255 ‘Safe Working on Lifts’.

We review our process three times a year when we share our experiences and refine the audit criteria. This not only reflects best practice but drives it in the field.

Naturally, on buildings where this process is consistently applied, our working relationship with servicing contractors ensures they are educated in providing the quality of service we expect.


Case Studies
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